Terms of service

Collector Station is a trading-card store and digital companion. You can buy digital packs, track cards in your vault, see live values, message the shop, and reserve inventory for in-store pickup. Backend-of-record for every transaction (pack purchase, vault ownership, payouts) is Collector Station's secure pack and ledger system.

When you buy a digital pack, our system pulls a real card from a real, owned pool and records ownership to your account. The on-screen reveal animation is presentational only — the pulled card is determined by the backend at payment confirmation time. Once recorded, the card is yours to hold, ship, sell back to Collector Station, or consign via the in-app flows.

All pack purchases are final. Once your pull is delivered it is yours to hold, ship, sell back to Collector Station, or consign — there are no refunds, returns, or exchanges. If a payment error or system issue prevents a pack from being delivered to you (for example a duplicate charge or a failed pull), contact Support and we'll make it right case-by-case.

We work hard to price and configure everything correctly, but errors happen. Prices, pack odds, pool contents, card values, and store-credit amounts may occasionally be wrong due to a system, data, or human error. When that happens we may correct the error, cancel or reverse the affected transaction, and adjust or remove any store credit or award that resulted from it — even after a purchase or pull. Store credit that accrues because of a pricing or system error has no cash value and may be reversed. If an error affects you, we'll act in good faith and, where a genuine payment was taken, make it right.

Store credit — including credit from selling cards back to Collector Station and any promotional credit — is store value for use inside Collector Station. It is not cash or legal tender, has no cash value except where we expressly offer a cash-out, and is non-transferable. We may adjust, hold, or revoke credit that was issued in error, earned through abuse or fraud, or is otherwise not properly owed. Where a cash-out is offered, it is subject to identity verification and review, and credit that is not backed by completed, non-reversed payments is not eligible for cash payout.

You may only use payment methods you are authorized to use. Do not attempt payments with cards that aren't yours, run repeated or automated payment attempts, cycle through multiple cards, or try to probe or exploit our checkout, pricing, packs, or credit systems. We use fraud controls (including our payment processor's risk tools) and automatically restrict accounts that show these patterns — for example, after several failed charges or attempts across multiple cards. A restricted account cannot make new purchases until the review is resolved, and credit or awards obtained through such activity may be reversed.

We may refuse or cancel any order, limit purchase quantities, suspend or close an account, and reverse credit or awards obtained through error, fraud, or abuse, at our discretion and where reasonable to protect the store and other collectors. If we close your account, any genuinely owed balance backed by completed payments will be handled fairly. Initiating a chargeback on a delivered pull, rather than contacting Support, may result in account closure and reversal of the associated credit or awards.

Every raw card for sale in our store and available in digital packs is in excellent to near mint condition by eBay trading card listing standards.

We guarantee the validity and authentication of every card we sell.

Raw cards are not guaranteed any specific grade if submitted to a reputable grading company.

We do not accept returns on raw cards purchased via website or digital packs for any reason related to card condition.

Packs are entertainment, not investment. Set a budget you can afford. If you ever want us to pause your account for any reason, message Support and we'll do it the same day, no questions asked.

Privacy details live at /privacy.

DM us via /messages inside the app. Replies usually land within an hour during shop hours.